About Cetegra Care

Cetegra Care is a cutting-edge solution from Cegal, built on the newest version of ServiceNow, that’s designed to streamline the digital transformation journey for both users and IT managers. At its core, Cetegra Care is a centralized platform for systems, data, applications, and workflow integration, hosted in public and private data centers globally. It is a modular and flexible solution that can quickly adapt to changing business needs.

The introduction of Cetegra Care aims to solve complex IT problems by turning them into scalable, as-a-service specialized cloud products. With a vendor-neutral, domain-specific cloud solution tailored for the energy vertical, Cetegra Care provides specialized offers to energy customers.

One of the key components of Cetegra Care is the Sub-Tenant Platform Architecture, also known as Domain Separation. Domain Separation allows data and administrative tasks to be separated into logical groupings called domains, providing each customer with their own, secure environment of their instances. This ensures absolute data segregation between customer domains, while still benefiting from centralized management of a single Cetegra Care instance.

Another distinctive feature of Cetegra Care is the customer-centric approach to user support. It offers global, round-the-clock support to help businesses maximize the value of their technology. From troubleshooting to customized implementation, the support team helps users navigate their digital transformation.

Cetegra Care also includes a Dynamic Configuration Management Database (CMDB). The ServiceNow product, called Discovery in the IT Operation Management (ITOM), collects Configuration Items (CIs) with all the information that can be derived from the infrastructure. All CIs are stored in CMDB, and the discovery is run from the Management, Instrumentation, and Discovery Server (MID Servers) in the customer domain. This ensures real-time visibility of public and private cloud environments and supports multiple cloud platforms including Amazon AWS, Microsoft Azure, Google GCP, IBM Cloud, and Oracle Cloud.

In addition, Cetegra Care provides a secure remote access solution to critical infrastructure (Industrial IT, SCADA, ICS). This user-friendly web-based software manages access to critical assets, ensuring devices are compliant and secure at all times.

Cetegra Care is poised to become a game-changer in the industry, enabling businesses to navigate their digital transformation with ease and efficiency. It’s not just about introducing a new system, but about ushering in a new way of working – one that’s streamlined, efficient, and tailored to the unique needs of each business. Whether you’re a user needing support or an IT manager looking to simplify processes and improve security, Cetegra Care is designed with you in mind.