Security

Cetegra Care is a modern platform designed to meet the future demands of customers in various industries by offering an efficient ticket flow that simplifies case management and provides more self-service options. While its rich functionality and robust configurability make it a valuable asset, the element that sets Cetegra Care apart is its robust approach to security.

MID Servers and Offshore Installations in Cetegra Care #

One of the key components of Cetegra Care’s security infrastructure is its use of MID servers. These servers are crucial for enhancing security and ensuring seamless communication between servers and ServiceNow. The MID server in Cetegra Care is solely controlled by Cegal and communicates with servers through a service to retrieve relevant information for service mapping. Thus, any necessary passwords can be obtained securely from the Secret Server, following the same process as other services.

MID Servers are set up on a dedicated server within a dedicated subnet in each environment, enhancing security by segregating network traffic and controlling access to resources. Extra layers of security are ensured by limiting communication to be strictly one-way: only from MID Servers to ServiceNow, and not vice versa.

Moreover, Cetegra Care is adept at handling offshore installations. It has been designed to cater to unique challenges posed by remote and offshore operations, ensuring secure and reliable data exchange despite geographical and infrastructural constraints.

MID Server design:

Security Baselines in Cetegra Care #

Cetegra Care has stringent security baselines that ensure a robust defense against potential cyber threats. The platform applies built-in endpoint protection and compliance checks that strengthen the overall security environment.

Cetegra Care offers strong domain separation for each customer, ensuring that users are restricted from accessing data outside their respective domains. This strict enforcement of data boundaries greatly reduces the risk of accidental or malicious data breaches, thereby strengthening data integrity and security. The platform is compliant with major industry standards and regulations, enhancing its security posture.

Data Centers and Disaster Recovery #

Cetegra Care also invests heavily in secure and certified data centers to safeguard its application data, ensuring that this data is not only safe but also readily available. These data centers are strategically located to facilitate disaster recovery, with backup policies in place that secure data to other data center locations.

In essence, Cetegra Care provides an all-encompassing, security-focused approach to IT Service Management. Its advanced security infrastructure, along with compliance checks, ensures robust protection against potential cybersecurity threats. Furthermore, its focus on secure data centers, coupled with an efficient disaster recovery strategy, ensures data integrity and availability at all times.

With Cetegra Care, customers can rest assured that their IT services are not only efficient and reliable but also secure and in compliance with the highest industry standards.

Access design:

GDPR Compliance #

Cegal’s commitment to data privacy and security is further exemplified in its adherence to the General Data Protection Regulation (GDPR). GDPR, a regulation in EU law on data protection and privacy, imposes strict rules on data handling and privacy, especially for the personal data of individuals within the European Union.

Data Processing and Storage #

Cegal ensures that all personal data processed is done so following GDPR principles. This means data is collected lawfully, transparently, and for a specific purpose. Once the purpose is fulfilled, the data is promptly deleted to maintain data minimization. Moreover, data storage within Cetegra Care is structured to ensure data stays within the EU unless explicit consent is given for data transfer, complying with GDPR’s data sovereignty requirements.

Data Subject Rights #

Cetegra Care provides tools and processes to support the rights of data subjects as outlined in GDPR. This includes the right to access, the right to rectification, the right to erasure, and the right to data portability. These tools enable users to manage and control their data effectively, ensuring compliance with GDPR’s user-centric approach.

Security Measures #

In line with GDPR’s emphasis on data security, Cetegra Care employs robust security measures to protect personal data against unauthorized access, alteration, and destruction. This includes employing end-to-end encryption, regular security audits, and implementing strict access controls.

Data Breach Protocols #

In the unlikely event of a data breach, Cegal has in place a comprehensive breach notification process that complies with GDPR’s 72-hour notification requirement. This ensures that both the relevant authorities and the affected individuals are promptly informed, and appropriate measures are taken to mitigate any potential harm.

Continuous Compliance #

Recognizing that GDPR compliance is not a one-time effort, Cegal is committed to continuous compliance. This involves regular reviews and updates of its data protection policies, training for staff on data protection, and staying abreast of any changes in data protection laws and regulations.

By integrating these GDPR-focused features and practices, Cegal demonstrates its dedication to not just meeting the current standards of data privacy and security, but also to fostering a culture of continuous improvement and compliance in the ever-evolving landscape of data protection.

Check out our privacy policy here.

Conclusion #

In the rapidly evolving digital landscape, security and data privacy are paramount concerns for all organizations. Cetegra Care, with its robust security measures focusing on MID servers, offshore installations, and secure data centers, demonstrates a strong commitment to offering a secure IT service management solution.

The platform’s adherence to GDPR compliance further reinforces its dedication to data privacy, aligning with the highest standards of user data protection. This ongoing investment in security enhancements, combined with strict adherence to compliance standards, including GDPR, positions Cetegra Care as a leader in providing a secure, efficient, and dependable IT service management platform for the future.

With Cetegra Care, organizations can be confident in a platform that not only meets but anticipates the security and privacy needs of a dynamic digital era.