Quick Start

Before you begin

Make sure you have:

  • The Connect@Plant URL provided by your company
  • Your username and password from a user manager
  • Access to the phone number or email address registered for two-factor authentication

If a client installation is required, complete the Prerequisites steps first.

Logging in for the first time

  1. Open a web browser and go to the Connect@Plant URL provided to you.
  2. Enter your username and password and click Login.
  3. Enter the two-factor authentication code delivered by SMS or email, then click Login again.
  4. If the Connect@Plant session does not launch automatically, click Open or check for blocked pop-ups.

Use Internet Explorer with Citrix Receiver 4.5 or later for the full rich-client experience. Chrome or Firefox give you the HTML5 client.

First-time setup

The first time you log in, the Dashboard takes you directly to Security Settings. You must:

  1. Set a new password.
  2. Set a personal secret and secret hint — this is used to recover your password if you forget it.

You will be logged out automatically when this is done. Log back in with your new password.

What you will see on the Dashboard

After setup, the Dashboard shows:

  • Active Work Permits — applications you are currently authorised to use, each with a Start button.
  • Request work permit — if you are qualified for applications that require a work permit but do not have an active one, use this to apply.
  • Work Permits link — at the top of the page, to view the status of all your permits.
  • File Transfer — available from the portal to transfer files between your PC and the Connect@Plant environment.
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