Widgets

Widget Customization in Cetegra Workspace #

The Cetegra Workspace Home page features an adaptable widget area, empowering each user to determine their widget visibility and arrangement.

While a default widget configuration is set based on your company’s preferences, you have the flexibility to modify this.

Here’s an overview of some available widgets.

Note: As we continue to evolve Cetegra Workspace, expect new widget introductions in upcoming releases.

Editing Your Dashboard #

Customize your widget visibility and arrangement by selecting the Edit dashboard button at the top right.

To enable or disable widgets:

1. Tick or untick the checkbox next to the widget name.
2. Drag widgets to your preferred position.
3. Always click Save to confirm changes!

Widget links #

Click the menu icon (three dots) on a widget to access the direct link to that widget. This link can be shared with colleagues or saved for quick access.

If the user does not have the widget enabled, they will be prompted to enable it.

Applications Widget #

This widget displays all accessible applications, including those added by your self.

Hover over the widget’s title to reveal three dots, which when clicked, open options to rearrange, add, or remove applications.

Adding Shortcuts #

1. Click Add shortcut within the widget menu.
2. Provide the desired URL and, if needed, rename the shortcut.
3. Select a custom folder (if you have any), or leave it as None.
4. Conclude by pressing Save.

Your added shortcut will now appear within the Applications widget.

Editing Shortcuts #

Access the Edit shortcuts option in the widget menu to manage your shortcuts and applications. This mode allows you to:

• Reorder items via drag-and-drop.
• Drag shortcuts into custom folders.
• Enable/Disable shortcuts using the Plus or Minus buttons.
• Note: Custom shortcuts will be deleted when using the Minus button.

For an alphabetical arrangement of applications, opt for the Sort alphabetically button.

Adding Folders #

It is possible to group custom shortcuts into folders. To create a folder:

1. Click Add folder in the widget menu.
2. Name the folder and press Save.
3. Drag and drop shortcuts into the folder, or use the Edit shortcuts option to assign shortcuts to the folder. A folder can also be assigned when creating a new shortcut.

Your Connections Widget #

This widget provides a comprehensive list of your remote desktop sessions across all environments.

Utilize the Connect button to initiate a new session. The widget will display different buttons based on the session’s status.

Your Devices Widget #

Note: Exclusive to companies enrolled in the Cetegra Client service.

Here, you’ll find all devices registered under Cetegra Client. A device’s compliance status is represented by either a green checkmark (compliant) or a red exclamation mark (non-compliant). Execute various actions, such as installing apps or initiating a sync, by clicking the three dots next to the device name.

For more on Cetegra Client, explore here.

Tickets Widget #

This section facilitates the creation, management, and review of user tickets within the ServiceNow digital workflow system.

Note: An alternative ticket overview is accessible in the Support section (Navigation Pane: Workspace > Tickets).

Task List Widget #

The Task List widget helps you stay on top of actions that require your attention across Cetegra Workspace. It brings together tasks from multiple modules into one consolidated view, allowing you to quickly understand what needs to be done and navigate directly to the relevant area.

The widget is designed to improve visibility, reduce waiting time in critical workflows, and provide clarity around your responsibilities in Cetegra.

How the Task List Works #

At the top of the widget, you will see the total number of active tasks assigned to you.

Can’t see the widget at all? As long as it has been enabled for your company, you may need to enabled it in the Widget settings. Please see editing your dashboard.

Below this, tasks are displayed as individual Task Cards, each representing a specific action you need to take.

Each task card includes:

• Task type (shown as the card title)

• Description with relevant details

• User or group tag, including profile image when available

• Due date, if applicable

  • Red indicates an overdue task
  • Blue indicates an upcoming due date

Clicking a task card will take you directly to the correct module and page where the task can be completed.

Task Card Actions #

When you hover over a task card, a three-dot menu appears in the top-right corner.

From this menu, you can:

• Dismiss the task from your Task List (This removes it from the widget only and does not affect the underlying system or workflow.)
• Approve or Decline (available for order approval tasks)

Supported Task Types #

The Task List currently includes tasks from the following Cetegra modules:

Order Approval #

Shows catalog orders where you are assigned as an approver.

• Displays who placed the order and what was ordered
• Handles multiple products (for example: “Product A + 2 more items”)
• Clearly indicates when an order was submitted on behalf of another user
• Orders can be approved or declined directly from the task card
• Clicking the card opens the order approval page in the Catalog

Review User Accounts #

Lists review tasks where you are assigned as a reviewer for user accounts.

• Shows the review name and due date
• Clicking the card opens the review page

Review Group #

Displays group review tasks that require you to review group membership.

• Shows group name and due date
• Clicking the card opens the group review module, where users can be added or removed

Accept Solution #

Related to the Support (Cetegra Care) module.

• Appears when a support agent has proposed a solution to a case you created
• Clicking the card opens the relevant support case for review and acceptance

Review Budget Threshold #

Triggered when a cloud budget exceeds its defined threshold.

• Related to the Cloud Cost Tracker module
• Clicking the card opens the budget configuration page, where thresholds can be adjusted

Device Setup #

Related to the Cetegra Client module.

• Appears when a device setup process requires attention
• Clicking the card opens the relevant device setup page

Assistants #

Related to the Cetegra AI module.

• Appears when an AI assistant is ready to be set up or requires action
• Clicking the card opens the AI assistant configuration page

Task List Settings #

You can customize how tasks are displayed and prioritized.

To access settings:

1. Click your profile image in the top-right corner
2. Select Account Settings
3. Open Task List from the side menu

Sorting Priority #

You can reorder how tasks are prioritized in your list. Tasks at the top have the highest priority.

Default order:

1. Overdue tasks
2. Due soon (within 3 days)
3. Recently created (last 2 days)
4. Due this week (within 7 days)
5. All other tasks (sorted by creation date)

Time Thresholds #

You can adjust what Cetegra considers recent and due soon:

• How long should tasks stay recent? (Default: 2 days)
• When does a task become due soon? (Default: 3 days)

Task Notifications #

Choose which task types you want to see in your Task List.

• Muted task types will be hidden from the widget
• Changes take effect immediately

Cetegra AI Chat #

Available only for customers with the Cetegra AI addon.

Harness the capabilities of GPT 3.5, OpenAI’s cutting-edge language processing AI, seamlessly integrated into your workspace.

Utilizing Cetegra AI Chat #

Cetegra AI Chat is versatile. Whether you’re automating responses, drafting documents, conducting research, brainstorming, translating languages, or more, this AI tool is at your service.

Enabling Cetegra AI Chat #

1. Login to Cetegra Workspace.
2. Go to “Edit dashboard” at the top right.
3. Find and enable “Cetegra AI Chat”, then Save.
4. On first use, acknowledge the legal disclaimer by writing “I understand”.

For a deeper dive into widget configuration, see here. To start, simply select the Cetegra AI Chat widget within Cetegra Workspace.

Privacy and Security with Cetegra AI Chat #

We champion user privacy and data security, especially with tools like Cetegra AI Chat. Your interactions are safeguarded with robust measures, ensuring private and secure AI engagements.

Data Privacy Principles #

1. Ownership: All data, whether prompts, completions, or training data, is yours.
2. No Sharing: Your data is inaccessible to other customers, OpenAI, Microsoft, or third parties.
3. No Improvement Usage: Your data isn’t used to refine OpenAI models or other services.

Security Measures #

Your data is protected via Azure OpenAI’s robust framework:

1. Azure Hosting: Microsoft’s secure Azure environment hosts the Azure OpenAI Service.
2. No OpenAI Interaction: The service operates independently of OpenAI-operated services.
3. Exclusive Fine-tuned Models: If you choose to fine-tune models, they’re reserved exclusively for your use.

For any privacy or security concerns, our support team is ready to assist.