News

Cetegra News

On this page, we will announce important news and updates regarding Cetegra Workspace and Cetegra Docs.

New in Cetegra: Say hello to Cetegra Care!

Introducing Cetegra Care - Your Ultimate Digital Transformation Platform

We are thrilled to share with our valued customers the introduction of Cetegra Care, our innovative domain-separated instance designed to redefine your digital transformation journey.

Cetegra Care is the heart of a seamless, systematic, and secure digital workspace, designed with high flexibility to cater to your unique needs. It’s an all-encompassing solution that centralizes all your essential tools and provides an enriched environment for your business processes.

Key Features that Make Cetegra Care Stand Out

Absolute Data Separation: With unique hierarchy and security restraints, Cetegra Care ensures total data segregation, providing you with a secure environment in which your data is protected and confidential.
Pre-Built Processes and Capabilities: Cetegra Care comes with ready-made processes and capabilities, which means minimal effort for onboarding.
Faster Onboarding: Pre-configured with global processes and capabilities, Cetegra Care ensures a swift and efficient onboarding process.
Services Offered by Provider: Cegal, the provider, offers profound capabilities in ServiceNow, which are now available to customers through Cetegra Care.

Security and Efficiency Underpinning Cetegra Care

Developed in response to the future demands of customers, Cetegra Care provides enhanced security and efficiency 2. The architecture of Cetegra Care restricts access to data to only relevant domains, therefore enhancing data security.

Moreover, Cetegra Care provides a more efficient ticket flow, where all customer-related support tickets are managed as a case, facilitating smooth communication and progress tracking.

Cetegra Care - What’s in it for you?

Embracing Cetegra Care brings along bountiful benefits for our customers. It ensures absolute data separation, offers pre-built processes, provides faster onboarding, and avails services offered by Cegal. For more in-depth details, read more on the Cetegra Care Domain Separation Page.

Moreover, it also provides additional benefits by using the Cetegra Workspace, which enables users to create, track and manage support tickets, and access a variety of self-service tools. Explore more about Cetegra Workspace and the Support module.

Embark on your ultimate digital transformation journey with us, and let Cetegra Care facilitate your success in this digital era.

Stay tuned for more updates and features to come. Here’s to a future of endless possibilities with Cetegra Care!

For more information about Cetegra Care, visit the Cetegra Care Documentation.

New Cetegra Workspace-design

We are thrilled to announce that we are releasing a new design for Cetegra Workspace later this month! The new design is more modern and user-friendly, and it will make it easier to navigate and find the different modules in Cetegra Workspace.

There are some changes to the layout and the location of some elements, but the overall functionality is the same.

Below is an overview of the most important changes.

New menu
The menu has been redesigned to make it easier to navigate and find the different modules. It is also usable when collapsed so that you can get more space for the content.
Custom applications
A great new feature in the new design is the ability to add custom applications to the application’s dashboard. This makes it possible to add links to applications or services that are not available in Cetegra Workspace by default, but that you still want to have easy access to.
It is possible to add both personal and work-related applications. Only you will see the custom applications.
Light mode / dark mode
The new design supports both light mode and dark mode. You can choose which mode you want to use in the account settings menu.
Access the account settings by clicking the profile image/icon at the top right corner of the screen. Dark mode can be toggeled on or off by clicking the Dark mode toggle button.
New location for widget customization
The widget customization menu has been moved to the right of the widget title. Click the three dots icon to open the menu.
Here, you can hide the widget, change the position and other settings. Available settings depend on the widget type.
Widgets can also be organized from the Add widget button at the top right corner of the screen, below the menu.
Workplace from Meta-feed
It is now possible for companies to integrate a feed from Workplace from Meta directly in Cetegra Workspace. This makes it possible to get the latest posts from selected groups from the Workplace feed directly in Cetegra Workspace.
Overall design improvements
Tables, buttons, forms and other elements all over Cetegra Workspace have been redesigned to make them easier to use and more consistent.